Workers suffer by ATM on Tet holiday



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Wednesday, January 30, 2019 12:00 PM (GMT + 7)

On holiday days at Tet, the demand for people's transactions increased a lot, so cash withdrawals at ATMs always caused headaches in people, especially poor workers.

Running 5-7 places to collect enough money

Present at the Vietcombank ATM at noon in the industrial zone of Tan Binh (IP) on January 29, we noticed a lot of depressed people coming home because they could not withdraw money. "The machine is still normal, not announcing the end of the money or maintaining or repairing anything, but after tightening the pin, executing the transaction, the machine continues to release the card. Mr. Hien (industrial sewing worker Tan Binh).

Trying to put the card in the device, we note that this ATM shows the words "ATM can only pay a multiple of 200,000 VND". After entering the amount, this ATM needs to enter another value. The machine then reported an error and released the card. Ask to protect in the bank (NH), this person said: probably due to card or network errors. Sometimes the machine accepts the card, but rejects the card. Many people suffer in the morning. Cash withdrawals these days are so unlucky (?!).

Need to withdraw 10 million dongs for the holiday of Tet, Ms. Tran Thi Hien (employee of Tan Tao Industrial Park Shoes Company) must have "crazy ears". "I use the Vietcombank card, the ATM tree near my house is being repaired, so I have to run to Binh Chanh. But this place is very crowded, do not know when to expect to be informed through other ATM ATM trees also withdraw money. Nearby, there are ATMs at Eximbank, but only a maximum of 1.2 million VND / hour, double the rate. Every time you "insert a card" is a one-time fee. With cash, I ran to Q.6 to find Vietcombank for transaction where the bank closed. Again queuing for ATM withdrawal, because many people withdraw at the same time should run out of money, have to wait for funds. It took all afternoon to manage some places to collect 10 million VND "- Hien was bored.

In some areas with fewer ATM systems, such as suburban districts and districts, the end of the year also becomes overloaded. In the district of Binh Tan, H.Binh Chanh, Cu Chi … brings together many workers and unskilled workers, but later this month, withdrawing money is finding "red eyes" at the ATM. "The ATM is very little, so when the salary transfer company did not have time to withdraw, I worry about the need to finish the ATM. On Provincial Road 10, Road No. 7 Binh Tan, ATM trees are counted with fingers.

The central area of ​​ATMs is more and more banks are more diversified when people have many options, but they are still dead here "- sighed Le Thi Nhi (Pouyuen employee).

Experience often "going back and forth," Mr. Tran Van Tinh (staff of Thanh Nien Packaging Company, Go Vap District) shared: "Usually I go to the ATM soon to cash out." Because I need a large amount of money, about a few dozen million dongs, so I can not withdraw once, it is enough, so I have to retire many days, a little every day.Although it takes a little effort, it is more than money. "

Workers suffering by ATM on Tet holiday - 1

Workers face distortions because they can not withdraw money at the cash machine (photo taken on Jan. 29) at Vietconbank Industrial Park Tan Binh.

Many ATMs reported errors and ran out of money

Many banks planned very early for ATM congestion in Tet 2019. However, not until the peak days, but many HCMC ATMs ran out of money, reported bugs, stopped transactions, causing customers to "sky heaven" coal".

Bank representative Sacombank said that the bank now has 1,072 ATMs in operation, the bank also closely monitors the balance of the secure fund (more than VND 200 million) at least twice a day with a reasonable nominal value structure. "We also organize employees in the ATM system to ensure timely fundraising as well as quickly fix incidents. However, to be flexible, customers should go to the transaction points / counters before the holidays to be served "- said Sacombank.

Representative of the shared Vietcombank Card Center, near Tet, ATM transaction frequency increased 4 times compared to the days of the week. The Vietcombank has spent money from big denominations to small denominations. For example, when the nominal value of VND 500,000 is reached, only VND 200,000 remains, but can still spend up to 1 VND 5 million transaction; When only the nominal value of VND 100,000 is reached, each transaction can only be withdrawn up to VND 3.5 million; VND 50,000 per nominal value, each transaction is VND 1,750,000.

"There are still some cashless ATMs, but we always have a spare to avoid it. Vietcombank's customer base is about 6-7 million cards, but Tet's holidays have to cost about 10 million cards because some banks issue cards but do not equip ATMs, they run through the Vietcombank to withdraw money so the system gets overwhelmed "- this person said.

For some Eximbank cardholders who believe they are restricted from withdrawing too low ATM withdrawals to charge fees, the Eximbank representative may explain that because of a network error, the bank has no policy to limit such withdrawals. According to Eximbank, to ensure the source of the money, before, during and after the Tet, banks always have a group to watch and watch while watching the ATMs in places where the money ends, they will charge more. The Eximbank system will automatically inform the ATMs of most of their money over the phone to timely fund funders. At the same time, assign directly to the smooth transmission line, ATM system for maintenance and regular maintenance.

According to Mr. Nguyen Hoang Minh, deputy director of the SBV branch in Ho Chi Minh City, to ensure the proper functioning of ATMs, SBV has combined with the Supervision Department to verify, analyze and solicit commercial banks to review the ATM, especially in EPZs and IPs. If the machine is damaged, it must be repaired immediately so that there is no malfunction and no transaction when entering the Tet holiday. In densely populated areas, banks should also ensure that ATM systems operate in a stable, continuous and smooth manner.

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