Huawei will refund 100% of your phone if Facebook or Google stops working


  • Huawei is a brand that in a few months had to reinvigorate its customer service because of the problem it faces.

  • There is a key opportunity to understand the value of a brand like Huawei and it is one that has to do with the trade capacity it generated after the veto imposed by the United States.

  • The smartphone market has been characterized by the consumer's dependence on these devices and the impact they achieve through them.

Huawei has been able to perfect the customer service business in record time, after the veto imposed by the United States forced the brand to expand its business strategies through an endless standard with which it seeks to be relevant. in the market.

The discount program was discovered by Forbes in the Philippines, where the brand ensures that if Facebook and Google applications stop working on the brand's phones, the company will return the cost of the device to affected consumers.

That promise is no less if we remember that Google applications include Gmail and Youtube; while Facebook not only has its social network, but powerful messaging platforms like WhatsApp.

This program was called "2 years of Google Apps", with the following models:

– Huawei P30 Pro
– Huawei P30
– Huawei P30 Lite
– Huawei Mate Pro 20
– Huawei Mate 20
– Porsche Design Huawei Mate 20 RS
– Huawei P20 Pro
– Huawei P20
– Huawei P20 Lite
– Huawei Nova 3
– Huawei New 3i
– Huawei Nova 2 Lite
– Huawei Y9 Prime 2019
– Huawei Y9 2019
– Huawei Y7 Pro 2019
– Huawei Y6 Pro 2019
– Huawei Y6 2018
– Huawei Y5 2019
– Huawei Y5 2018 Lite
– Huawei M5 10 Lite
– Huawei M5 8 Lite
– Huawei M3 Lite 8
– Huawei T5 10
– Huawei T3 7

This type of action is a good example of the role that customer service plays in the brand business scheme, especially if we take into account the role they must play when they know how to integrate the consumer with the model of their business. .

Similar examples have come with Volkswagen, which, in order to overcome the crisis caused by dieselgate, which was revealed to have altered its vehicle software to lower pollutant emissions, the company implemented a retirement and vehicle overhaul program in Worldwide.



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