Türk Ekonomi Bankası (TEB) has held its fourth Customer Experience Day this year.
According to the bank statement, the experience of the consumer with companies in the current competitive conditions is one of the most important issues for companies. Every day, a new one is added to the conferences and events in this field, and TEB, which is the leader of the customer experience field, hosted its 4th Customer Experience Day in Istanbul this year.
Customer Experience Day, with the participation of different industry representatives, focused on transforming the customer experience into the digital age, taking advantage of the big data, new dimension of the user experience, vacation experience, perception and reality and use of artificial intelligence in the customer experience management service.
"We have enhanced the experience of our customers using the power of digital"
Giving opinions, TEB's senior executive vice president Gökhan Mendi stated that the people who determine the value and image of companies are the people and stated that they set their TEB goals to provide users with excellent experiences.
Mendi said that they have implemented customer experience strategies for this purpose. expressions used.