What is the most requested mobile phone company in Peru?


Movistar accounted for 71% of the claims generated in 2018 by the telecommunications sector, according to statistics from the Agency for Private Investment in Telecommunications (Osiptel).

Most Requested

By the end of 2018, users of public telecommunications services presented 3 million 054 thousand 257 credits. 60% corresponds to mobile telephony. ANDn primarily, for billing reasons, quality of service, accuracy of information provided and billing.

The company Movistar concentrated 71% of the claims generated in 2018, that is, 2 million and 171 thousand 651. However, Of course, it generated 19% (595,093), Entel 6% (168,273), Bitel 2% (48,221) and other companies 2%, respectively.

Rafael Muente, chairman of Osiptel's Board of Directors, explained that claims for mobile telephony (1 & # 39; 817,074), Internet (248,806) and cable television (248,163) accounted for 76% of total claims in 2018.

In mobile telephony, the company Movistar registered 61% of the complaints, clear 27%, Entel 9 and Bitel 3% On the internet, Movistar 87% of the complaints, followed by clear with 4% and Americatel with 4%. While on pay television, Movistar Reached 80% of total claims.

The regulatory body presented the new competitive structure, at the end of 2018, of the mobile, Internet and pay-TV markets, respectively.

It should be taken into account that the company Movistar fell by more than 5 percentage points in the mobile Internet connections in the period 2016-2018. Meanwhile, Claro's stake remained stable. While Entel and Bitel advanced 5 and close to 2 percentage points, respectively.

Only public mobile telephony (1 & # 39; 817,074 complaints), Internet (248,806) and cable television (248,163) accounted for 76% of total claims in 2018.


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