Optus recognizes and acts to remedy the issue of the "Mate 20 Pro"


Complaints from Optus customers have revealed a flaw that has affected some of the first users of the new Mate 20 Pro from Huawei.

As originally (and comprehensively) reported by Ausdroid, several Optus customers recently took to the company's support forums to complain about an unexpected technical problem that caused the curved screen of Huawei Mate 20 Pro to turn green along the edges.

According to one of the complainants, Optus has now recognized the issue.

They claim that they were informed by a representative of Thetelco that "after reviewing a sample of Huawei Mate 20 Pro returned conducted by Huawei and Optus, we confirmed that all units tested showed the green tone to varying degrees."

"The test showed that the fault manifests when the screen brightness is set to zero and viewed in a dimly lit environment and only when viewing a dark screen."

However, admission comes as similar problems were reported by buyers of Mate 20 Pro abroad.

As for Huawei, the company has not yet released an official statement.

The only positive aspect here is that it seems to be a relatively isolated issue. Although the forum topics on the Mat 20 green issue are long, we have no problem with our own review unit – nor do we have other Mate 20 Pro users we talk to.

Speaking to PC World, Optus said it is "aware that some customers have had problems with the Huawei Mate20 Pro screen. Concerned customers should enter their local Optus store for a replacement or refund."

If you are one of the people affected by the problem and would like to get in touch and share your story with us, please contact me through [email protected]

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Keywords optusHuaweiMate 20Mate 20 Pro


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