Some of Samsung's new folding phones seem to be crashing after a few days.
The journalists who received the phones to check before the public launch said that the Galaxy Fold screen began to blink and turned black before disappearing completely.
Two journalists said they removed a thin, protective layer of the screen that was supposed to come out but was made to stay, although reporters at The Verge and CNBC said they left the layer and their screens are still broken.
A CNBC video shows the left side of the internal screen flashing intermittently and the right side does not respond.
Samsung's $ 2,000 folding phone is cracking for some users after two days https://t.co/RxckUZhmpH
– CNBC (@ CNBC) April 18, 2019
The phone was "completely unusable" after two days, wrote reporter Todd Haselton.
The long-expected folding phone is about the size of a standard smartphone when folded, but can open up to the size of a small tablet. It is designed to work closed or open. When opened, the single screen is divided by a crease.
Samsung promises that the screen can resist being open and closed 200,000 times, or 100 times a day for five years.
The Galaxy Fold arrives on April 26 in the US for $ 1,980, making it one of the most expensive phones anywhere – especially if it's not as durable as promised.
Samsung acknowledged having heard reports that the screens broke and said it would "minutely inspect these units in person to determine the cause of the problem."
A company spokesman said it would make clear that the top layer of protection is necessary to prevent scratches.
The company had a disastrous launch of a new phone in 2016 with the Galaxy Note 7, which Samsung eventually drew attention to because its batteries were on fire.