What you should do if booked on a Jet Airways flight



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Shweta Shankar, 31, booked tickets on a Jet Airways flight from Chennai to Paris to spend the holidays with her husband, which she plans to make in September this year. The reservation was made in January, at a time when it did not seem like the airline would have to close the shop. Tickets cost the couple (I.e.80,000.

About a month later, she was advised by some of her friends that she should cancel her tickets as news surfaced about problems with Jet Airways. "Some of my friends in the news industry told me the situation was getting worse and they suggested I cancel those tickets and book them at another airline," Shankar said. Initially, she did not take the warnings of her friends seriously. with the passage of the weeks, and more and more flights of Jet Airways began to be reprogrammed and eventually canceled, she made a decision. "This was our first trip abroad together so I did not want her to be disturbed because of what was happening with Jet. I decided to book tickets at another airline and cancel those at Jet Airways," she said.

India's first private carrier, Jet Airways, flew last Wednesday after the company announced that it would temporarily suspend all domestic and international operations amid a fund-racking crisis. Although the airline has kept up with the current financial crisis for some time now, Wednesday's announcement has left passengers like Shankar and members of the Jet Privilege program in a state of confusion.

We've looked at what's reserved for passengers who've booked airline tickets for a future date, those who bought travel insurance for their travels, members of Jet's loyalty program and holders of shared flag travel cards.

Cancellation of Ticket

If you planned a holiday or a business trip in advance and did not predict the situation, this could leave you in a state of panic and disappointment. However, the airline made it clear that it would reimburse the full amount of all bookings made in due time.

If you have booked tickets through the official website of Jet Airways, mobile application or ticket office, all you have to do is fill out the online form or visit the airport or the ticketing office of the city.

In the case of reservations made through portals or online travel agents, the request for reimbursement must be made directly through them.

Although the Jet Airways website says it will take 7 to 10 business days for the credit to reflect in your account, wait another delay because travel portals are already requesting a window of up to 40 days for reimbursement.

Last week, when Shankar phoned the travel aggregator to cancel tickets reserved for Jet Airways, she was initially informed that it would take about 15-20 days for the refund to arrive at her from the airline; After a few days, the aggregator again reported that the refund could take up to 40 days. Note that most aggregators usually take five to seven business days to process the repayments. There is still no clear communication from the company about how long it will take for them to pay for all reimbursements.

Regardless, it is advisable for you to cancel your Jet tickets and book in another at least. Fortunately for Shankar, she moved quickly and got the same price from her husband in Oman Air for the same holidays.

Travel insurance

Packing insurance becomes important, especially if you are traveling abroad. If you bought one, will the travel insurance company compensate you for the loss?

Although most insurers charge you for delays and flight cancellations, please note that this may not be a typical case of cancellation of flights.

"Most insurers covering the cancellation of the trip have very clear terms and conditions as to why the trip is canceled and these conditions generally do not include airline insolvency. The insurance industry still needs to meet this requirement, "said Tarun Mathur, general director of business insurance at Policybazaar.com, an insurance aggregator. Under the standard terms and conditions that exist before, that claim will be rejected, "he added.

For your hotel reservations, which may also be disturbed due to flight cancellations, please note that you can request a refund because most hotels accept cancellations with a notice period of up to 24 hours. If you've crossed the 24 hour window and are not eligible to receive a refund, filing an insurance claim is your only option. While most travel insurance policies cover hotel bookings, as this is a unique situation and most insurers do not cover the carrier's insolvency, your claims may not be disbursed. "Normally, if the trip is canceled due to a medical emergency or a natural disaster, the non-refundable portions of your hotel, entertainment and other reservations will be covered by the insurer. However, Jet's shutdown is a case of carrier insolvency, no claim is even attributable to a case like this, "Mathur said.

But it makes sense to clarify with your insurer as soon as possible to get the best possible solution.

Shared Brand Cards

Frequent travelers prefer to carry travel credit cards, to which the airline usually ties with a bank. With Wednesday's announcement, you may be worried about what happens if you have a Jet Airways travel credit card.

Bankers and card networks mint They said they are waiting for clarity because Jet Privilege is still in operation and even the airline stopped operations only "temporarily."

"Note that a shared flag credit card continues to function as a credit card, even if the sponsor brand stops trading or ceases to exist. Your card limit will remain intact, "said one banker, on condition of anonymity.

A shared brand credit card offers advantageous deals for a particular brand. This helps the brand and the bank win more customers.

"The temporary closure of Jet Airways will not affect the holders of shared Jet Privilege cards. The reward points obtained through these cards are managed by Jet Privilege Pvt. Ltd, which is an independent company and is part of the Etihad Group. Thus, existing cardholders will continue to earn and redeem JPMiles for booking airline tickets from Etihad Group partner airlines, "said Naveen Kukreja, executive director and co-founder of Paisabazaar.com, a lender aggregator.

Aerial Miles

In its 26 years of operations, the airline has become the favorite of many, with several multinationals connecting with the company for their travel needs. Jet Privilege, the airline's frequent flyer program, began in 1994, with which the company rewarded customers with JPMiles to make airfares affordable.

Over the years, you may have accumulated thousands of JPMiles and may now be wondering if they have all been wasted. But there is good news on this front. Although you may not be able to use them for all airline tickets, there are other things for which you can use these points, such as buying merchandise at the rewards store and fueling selected outlets, among others.

In a statement to its members, Jet Privilege said JPMiles's value would remain safe and intact. "Members have the option to redeem their JPMiles to fly freely on more airlines, destinations, flights, and seats in India and the world, starting with the same JPMiles requirement prior to Jet Airways and its partner airlines," said declaration of the Jet Privilege.

You'll also be able to use your JPMiles on your hotel reservations, to purchase fuel, and up to 2,500 merchandise options that are available at the Jet Privilege rewards store. "You can use your JPMiles to buy goods and services at the JetPrivilege Reward Store and earn and redeem JPMiles to book hotels and buy fuel at selected Indian oil outlets," added Kukreja.

You can also redeem your JPMiles for Amazon vouchers at the Jet Privilege rewards store and use these vouchers to make a purchase through the e-commerce platform. Vaishnavi Nudurumati, 19, who is a member of the Jet Privilege, said he got a ticket (I.e.500 for every 2,000 JPMiles she redeemed.

Shaikh Zoaib Saleem contributed to the story

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