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Air India: More than money, Air India needs this to continue flying

The departure lounge at Terminal 3 at Delhi's Indira Gandhi International Airport on Saturday resembled scenes at India's busiest railway stations with passengers squatting on the ground thanks to Air India's server software flaw that left thousands forsaken This, however, was not the first time the airline's software went unnoticed – the question is: will the airline ever learn?

Overflow effect

An average 3-hour, 17-minute delay delayed passengers aboard Air India's 137 flights on Sunday – a day after 149 Indian airline flights were hit by a software shutdown of their passenger service (PSS) that takes care of checks. in, luggage and reservation. The 5-hour and 15-minute Saturday stop from 3:30 a.m. to 8:45 am caused a chain reaction on Sunday in the second and third sectors of the airline, with a distinct possibility of being held today. An aircraft flies in various sectors, or flights, in one day – for example, for an aircraft flying on the Delhi-Mumbai-Bengaluru-Chennai route, Delhi-Mumbai will be the first sector, Mumbai-Bengaluru will be considered the second sector while Bengaluru-Chennai will be the third sector. Air India flies 674 flights daily.

Air India, SpiceJet to fly jet planes from next week

Almost 40 to 45 aircraft will be operational within the next 10 days. This will help provide paid employment to some Jet employees as the aircraft will be hired wet (ie hired with the crew to operate them). Additional flights will mean that the fares will stabilize, at least on the domestic routes, to begin with.

Repeat offender

This is not the first time Air India's PSS has been dishonest – last year in June, a similar three-hour shutdown affected 25 of the airline's flights globally. In fact, in both cases, the software was being managed by SITA. While last year the airline claimed that the error was made due to network connectivity problems at the SITA data center in Atlanta, this year was attributed to the maintenance of the system, which incidentally affected only Air India, according to SITA , which also manages the software. other airlines, such as Virgin Atlantic and Air Vistara, none of them were affected.

Gaze hard on software

It is not only Air India's ground services software that is in danger – the biggest concern is the flaw that can and did occur aboard your flights. In 2014, an Air India flight from Melbourne to New Delhi with 215 passengers on board had to be diverted to Kuala Lumpur after the pilots noticed a flaw in the software. In fact, the crash of the software was aboard a Boeing 787 aircraft – Boeing's history of delivering fault-free software to its aircraft has long been suspect. In 1997, a Korean Air flight on a Boeing 747-3B5B crashed less than 5 km from the runway in Guam due to the failure of the ground proximity warning system, while the aircraft manufacturer's Boeing 737 Max involved in two accidents at an interval of 6 months, leading to suspicions that Boeing intentionally concealed "flaws" in the aircraft, which led to the grounding of all 737 Max aircraft globally.

Meanwhile, Air India continues to suffer a daily loss of Rs 6 crore on account of extra fuel burning, cabin crew costs and reduced flights since the end of February as its long-haul flights from New Delhi are taking longer to reach Europe, the Gulf and the US because of the closure of Pakistan's airspace after the disruption of hostilities between India and Pakistan following the Pulwama terrorist attack. While Air India flights to the US from Delhi now take 2 to 3 extra hours, those in Europe take 2 extra hours – prompting the airline to seek compensation from the Civil Aviation Ministry for the loss of 300 million rupees suffered so far .

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