MyFax Review and Rating |


Fax machines are becoming rare, but sending faxes at times is still necessary. MyFax, an online fax service, removes the fax machine from the equation, allowing you to send and receive faxes via the web, email or your mobile device. MyFax also offers free and international numbers. However, MyFax's price structure is inconvenient, its web interface needs a general overhaul, and we have some concerns about account security. It also lacks digital signature tools. For the online fax category, our Editors Choices are Fax.Plus and HelloFax.

(Editor's note: MyFax is owned by j2 Global, the controlling company of PCMag's publisher, Ziff Davis.)

Pricing and Resources

The MyFax Home Office $ 10 per month plan allows for 100 output pages and 200 entry pages. You can save a little money with the annual plan for this level, which costs $ 100 a year, or about $ 8.33 a month. The next level, Small Business User, costs $ 20 per month and allows you to send 200 pages and receive 200 pages. That's right; There is only an increase in faxing at this level. If you need to send more faxes, the Advanced User plan grants you 400 entry pages and 400 exit pages for $ 40 per month. If you happen to exceed the limit of your page, each extra page costs 10 cents, which is an average for the services we test.

We prefer fax services like HelloFax, which offer a page pool, rather than individual boundaries on pages that are sent and received. If, for example, you only send faxes and never receive them, having a pool means you can use all of your fax pages before you begin to incur surplus charges.

If you are not sure about MyFax, the service offers a free 30 day trial. However, you need to enter your credit card details to enable the trial period. HelloFax and Biscom 1-2-3 do not need credit card information for your free evaluations, which we appreciate.


MyFax's price plan is right in the middle of the competition. The competitor eFax costs $ 16.95 per month for 150 inbound and outbound faxes of 150 but charges a $ 10 installation fee. Send2Fax has a monthly fee of $ 11.99 with no setup fee, but has a surplus rate of 12 cents per page, the most expensive we found. For better value, look at Nextiva vFAX or MetroFax, which charge, respectively, $ 8.95 and $ 7.95 per month per 500 pages grouped together. Heavy fax users may find Fax RingCentral a better option. This service starts at $ 14.99 per month and offers 750 unmatched pages.

If you do not want to pay for the fax service, HelloFax and Fax.Plus offer free shipping only accounts with non-spare page pools. FaxZero is another service that has a free shipping option, although it is possible to send up to five faxes (up to three pages each, plus cover pages) per day.

Simple Configuration

We found that we could not sign up for MyFax with the email we use to sign up for eFax or MetroFax, which is strange, but not surprising, since j2 Global owns all these services. It is very unlikely that you will have the same problem unless you plan to kick the tires on various fax services to find what works best for you. J2 Global also has Send2Fax, but we did not have this problem in the tests.

Your MyFax journey begins with the selection of a fax number. You can import an existing number; choose a toll-free number or international number; or search for a local number by zip code, city, or state. Please note that choosing a free or international number does not cost extra. The service currently supports US and Canadian numbers, as well as dozens of other countries. HelloFax is deficient in this regard, as it only supports fax numbers in Canada, the UK and the US. Please note that MyFax does not support custom fax numbers, which does the Touch Central Fax. These novelty numbers can help people remember your number; for example, 1-800-DOG-WLKR would be a great name for a dog-walking business.


In practice, selecting a local number is simple, since all state and city combinations have a preconfigured area code. This is less flexible than some other services, which allow you to choose from a variety of area codes. Finding an international number is more complicated; The list of municipalities available from MyFax is extensive, but there are no numbers available for some of them. We contacted the company, which confirmed that the availability of numbers changes frequently. That's fine, but it would be good to see any changes reflected in the number selection process so users will not waste time choosing unavailable countries.

After we make our selections, we receive an email with a confirmation link and the password generated by MyFax. We do not like MyFax e-mail passwords in plain text, as it is not a safe way to operate. We have called this behavior for several years. The generated password is at least complex and contains numbers, special characters, and uppercase and lowercase letters. This is better than eFax and MetroFax, which generate and send a four-digit plain text password. One big problem we have, though, is with the MyFax password reset system: MyFax does not send a reset link to your email but transmits your current password in plain text. This behavior is an obvious example of incorrect password security. MyFax also does not support two-factor authentication.

Web interface

Nearly identical web portals for eFax, MyFax and MetroFax are very reminiscent of webmail services from the early 2000s. While the interface is usable, its old-fashioned design does not inspire much confidence. Also, like these other services, MyFax has the peculiarity of shrinking the fax view at the bottom of the screen, to the point of almost ignoring it. These services need a UI overhaul, as we've been saying for years. HelloFax and mFax, on the other hand, have excellent, modern-looking interfaces that are a pleasure to use.

In the settings section, you can update your profile information and change your billing details. You can also change your default preferences for inbound attachment formats and how notifications work. The help portal is available as another guide at the top of the page as well. You can browse to a list of common questions, open the complete user guide, and view information to contact the support staff.


Despite our complaints about the appearance of MyFax, sending a fax through the web portal is simple and takes just a few clicks. That is way better than the five pages of boredom. Nextiva requires you to only wander to send a single fax.

Notably, MyFax does not have a digital signature feature, something eFax, Fax.Plus and HelloFax offer. With eFax, you fax your signature image and use an internal tool to cut and save the signature for later use. The HelloFax process is much simpler; you can generate a signature based on the text entry. Fax.Plus allows you to sign documents through mobile applications by drawing them on-screen.

As with other services, MyFax stores all your faxes indefinitely. If you send a fax a lot, this can result in a crowded inbox. To help you understand, MyFax includes a search bar and a tagging tool. However, it does not have the OCR features of eFax.

Faxes via email or mobile

Many people will probably interact with MyFax through their email clients. Received faxes arrive as regular emails with content faxed as PDF. To send a fax by e-mail, enter a fax number in the address field, add "@" to the end of the number and attach a file. You can add four additional email addresses that can receive or send faxes via email in your account settings if you want to use MyFax with a different email account than the one you used to sign up for the service.


As mentioned, MyFax offers a mobile app for Android (4.4 and later) and iOS (9.0 and later). We installed the Android app on a Google Pixel running Android 9 and logged into our account with no problems. The interface looks the same as eFax and MetroFax, which is not a bad thing. The design is modern and easy to view, organize and send faxes. Still, Fax.Plus mobile applications are more stylish and feature digital signature tools.

Fax performance

In the past, we sent faxes between the online service and an actual fax machine to test performance, but PCMag no longer has conventional fax machines or telephone lines in our office. Of course, this raises the question: Will faxing still make sense if the underlying infrastructure of copper wire disappears along with the fax machines? At a certain point, would not it make sense to switch to email with some sort of extra validation if needed?

Related Story See how we tested online fax services

Anyway, we completed our tests by sending faxes between online fax services. To evaluate the quality of the fax, we send a PDF attachment of our MyFax account to another service, download the attachment from the other fax service of the recipient and compare it with those sent by other services. The MyFax PDF attachment looked better than the average for the category with the least banding in the graphic text and clear.

Sending faxes to everyone

MyFax provides a simple fax experience and we like it to support free international numbers. We also like the mobile app. That said, the plan structure is not user friendly, the web interface needs to be updated, and we would like the service to address some of our security concerns. Our Editors & # 39; Choice winners for the category are HelloFax and Fax.Plus. HelloFax offers a modern web interface and digital signature features, while Fax.Plus stands out for its flexible pricing and excellent mobile applications.


Source link