Tuesday , May 11 2021

Importance of ISO 41000 for the further development of facility management

Since 2007, the European standard ČSN EN 15221 has been applied and its first two parts have grown to the current 7 parts. In the spring of this year, ISO 41001 "Facilities Management" was officially issued, which culminated in the first phase of completion of the global ISO 41000 standard.

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Since 2007, the European standard CSN EN 15221 is in force in the European Union and its first two parts have gradually grown to the current 7 parts. Slovakia and the Czech Republic are at the forefront of the practical use of this standard. In the spring of this year, ISO 41001 Facility Management was officially issued, completing the first stage of the completion of the global standard ISO 41000. It concluded the fall parts ISO 41011 – Facility Management – Glossary and ISO 41012 Facility Management – Guidelines for Strategic Arrangements and Agreements ". These three parts will replace the first two parts of CSN EN 15221. This is not a totally identical replacement, but individual differences can be considered as a "cosmetic" modification and addition of the EU standard.

1. Introduction

The ISO 9000 "Quality Management Systems" has long been in place. Many companies have long perceived this pattern as a "whip" for their documentation, management, approval, etc. However, it largely escaped the goal of this standard is to ensure QUALITY OF THE PRODUCT / SERVICE. According to this standard, companies are certified to verify their main production management system, that is, how the steps are taken in relation to the quality output that these companies create as value added. In the manufacturing company, it is considerably easier to evaluate the resulting product than the company whose output is customer service. Here, ISO 9000 is already struggling with some inconsistencies that have not yet been addressed.

2. The current standardization of product quality according to ISO 9000

ISO 9000 certifications have always mentioned problems or improvements in support of the main production process but these support processes were suppressed in the background because either there was no time or the certification body focused on what directly affected the main process to value added (product / service). Facility managers or property managers were mostly in high school and were rarely required to obtain certification. The conclusions of the certifications therefore varied in the areas of the main processes and major financial flows (purchases / warehouses / production / revenues) and in the support area mainly reflected as "overheads", which are considered "necessary evils". The recommendation was often to "reduce overheads", but no one has dealt with how to achieve this. Organization management has issued a request to reduce the cost of support (asset management) and a good facility manager to find out how you can.

3. New ISO 41000 for standardization of support services management

Now, however, the new ISO 41000 "Facility Management" comes in. Many have the impression that this ISO is intended for FM providers. This is a big mistake. FM providers should also be certified according to ISO 9000 because the provision of FM services is their core business. Its "production" product is CUSTOMER SERVICES, so its quality must be certified by ISO 9000. At the same time, its new internal management support, as in all other organizations, also applies to the new ISO 41000. The figure shows that ISO A 41000 is a "partner" to ISO 9000 and both standards together should form the future backbone of any organization's management.

In the same way as ISO 9000, it is necessary to determine the market demand for the product and to specify the quality of the product (if not, no added value would be added at the end of the chain), and ISO 41000 asks what the main process requires. This support consists of several major or minor services, but they must be based on the reality of the core activity. If this reality is not accurately specified, the outcome of support services can significantly affect not only the quality of the product / product but also the productivity of the work.

It is not customary to refer to commercials as commercial media tabloids. I do not mind mentioning the recent series of reality show New Unseen Chief. In this program, the directors of selected companies are dominated so that their employees are not familiar with them, and in this guise they "apply" to somewhere primarily in a work position. The program is based on the fact that they detect the mistakes they made as a company management and remain in their positions (of course, some of the failures are also due to the specific mismatches of your company's employees). However, if you think about the results of this program, most of the shortcomings will not come from misconfigured production, but from the poorly resourced workplaces of the workplace and the lack of "small services" for employees. In the end, the "insinuation" of the manager and the necessary correction occur. The show, however, shows how nearly all companies show significant gaps in support for workers and the work environment.

Of course, no ISO in the world can solve the "splendor" of the organization. Combining ISO 9000 and ISO 41000 certifications, however, substantial processes can be "reclaimed" in the enterprise. The combination of these two standards can be imagined as a flower at the heart of ISO 9000 and the petals are the management system for various support services according to ISO 41000. Certification of these two ISOs should lead to the abolition of ISO 9000 certification ( focusing on core business processes) and certification of unified support in accordance with ISO 41000 (improving support for workplaces, workers, and company organization).

4. Recently upgraded quality certification for support services

The certification standard for ISO 41000 is still in its design and the individual parts of ISO 41000 are not yet in Slovak or Czech. However, it can be said that when all of this is done, many organizations will begin to stifle the combination of these two certifications. The question is how many companies can get ISO 41000 certification. As a small test, try to find out in your companies whether individual support services are managed evenly, ie:

  • Are support services included in a director?
  • Are they completed with the same contracts (Framework Agreement and SLAs for Individual Services)?
  • Is its quality tracked by the same set of qualitative parameters (KPI / CPI)?
  • Are all properties, assumptions, and support processes registered in the corresponding SW system (CAFM)?
  • Can any employee issue a relevant request in the demand system and monitor their performance?
  • Does company management have time to test the quality of the work environment and employee satisfaction (this is not done from the unions' point of view, but in terms of efficiency and productivity)?

5. Conclusion

Some companies in the Czech Republic have already consolidated their FM processes (Siemens, Innogy, Philip Morris, most banks and telecommunications companies). These companies will be eligible for ISO 41000 certification. It may not be a problem for them to complete the specification of the actual needs analysis. Here are some companies. Instead, companies tend to copy past tasks instead of always exploiting immediate and future real needs as required by ISO 41000. For those companies that have left their field of support services unnoticed (it somehow works and works )), for them, ISO 41000 certification will require deep reflection and probably substantial changes. These companies may look like the directors of the reality show Nova.

Reviewer's comment
Doc. Ing. Alena Tichá, Ph.D., Technical University, Faculty of Civil Engineering

The article addresses very current issues related to the issue of a new international standard for facility management. It describes the link between ISO 9000 for quality control of services and the ISO 41000 standard for managing activities that promote the quality of the product or service. The article is complemented by illustrative diagrams, in which the author expresses his vision of the relationship between the two standards. The importance of the article is above all at the information level, as it draws attention to the new international standard at a time when translations into Czech or Slovak have not yet been made. This is one of the first articles to demonstrate the deepening of certifications within ISMs by companies.

English Synopsis
Importance of ISO 41000 for the further development of facility management

Since 2007, the European standard ČSN EN 15221 has been applied. Its first two parts have grown to the current 7 parts. In the spring of this year, ISO 41001 Facility Management was officially issued, culminating in the first phase of completion of the global standard ISO 41000.

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