A recent report from the Communications Regulatory Commission (CRC) on the quality of telephone and internet services in Colombia in 2018 shows which operators were the most flawed in the year.
The mobile and fixed services of the country's operators were evaluated in Barranquilla, Bogotá, Bucaramanga, Manizales, Medellín, Neiva, Popayán, Quibdó, Santa Marta and Tunja, Bogotá, Cali and Cúcuta. The criteria were unsuccessful call levels, called drops, average speed, latency, and web load time.
For the analysis of the mobile services, we used cellular phones with the same characteristics, each with a simcard of each mobile operator: Sure, Success, Avantel, Tigo, ETB, Virgin and Movistar. In the case of fixed services, measuring equipment was installed in 385 residences in each city, for 3 or 4 days.
The results show that in the case of telephone failures and problems, Claro has the first place with 35% of unsuccessful calls and 34% of calls dropped. In turn, Tigo-Une presented the lowest values, with 20 and 18 percent, respectively.
In the upload time category (term that corresponds to the speed at which you can upload and download content to a page), where the lower the delay, the better the experience, the carriers are averaging 7 seconds, with the exception of Claro and Avantel, with 12 and 11 seconds, respectively.
In the case of latency (which evaluates the speed of data to access audios, videos and games), where the lower the time, the better the experience, Movistar got the best time with an average of 234 milliseconds, while Móvil Éxito and Claro are in the last places with 519 and 508 milliseconds, respectively.
"The information of these measurements allows the user to know the quality of the fixed and / or mobile services offered by the operators in each of the municipalities, with which know the characteristics of services and make more informed decisions when contracting their services" said Carlos Lugo Silva, Commissioner and Executive Director of CRC.