Chaos of online education institutions: unskilled school wages are due. Tuition fees can not be refunded – Points of view and comments – cnBeta.COM


"The child received an online course of about 30,000 yuan a year. Without some classes, the organization ran." Recently, one of Shanghai's parents complained to the media. In recent years, the online online education market has grown and prospered. However, the reporter's investigation found that the facts are not as beautiful as the organization's propaganda. Behind the sudden suspension of business and events, some online education institutions are not qualified to administer schools, funds are not regulated and education is advanced and elevated. It also seriously misleads consumers.

Experts said that relevant departments should establish specific regulations and regulations for this sector as quickly as possible, create barriers to entry and prevent them from becoming a "lost fish" for the management of off-campus training institutions and protect the rights and legitimate interests of students and parents.

The cash flow wrapper mechanism runs, the salary is overdue and the tuition fee can not be refunded.

In October of this year, there were people at Weibo who reported that Shanghai Liyou Education had stopped working, causing delays to staff, students unable to attend classes and fees could not be refunded.

One father told reporters that he paid more than 50,000 yuan in tuition fees at Liyou Education, of which about 40,000 yuan were bought twice in August this year. There are also many parents who say that tuition fees are paid in the form of loans recommended by institutional teachers. "Once the company is closed, not only you can not attend classes, but also need to pay the installments of the credit card."

According to industry and trade information technology, Lihai Education Technology Co., Ltd. was registered and established in Minhang District, Shanghai in 2014. The company is mainly engaged in training students Xiaochu online, claiming that "the five-star teacher team composed of first-rate teachers was selected by the Ministry of Education and Research, and the former teachers and educational institutions have a strong team of five-star teachers. "

The reporter learned that there are more than 4,000 students in Liyou Education, which are distributed in many places in the country and should be repaid in more than 10 million yuan. The reporter visited the company's location a few days ago and discovered that people had gone to the building, the door was locked and the customer service phone could not be connected.

Tao's father told reporters that, according to the company's suspension announcement, Liyou was a civil suit against the Shanghai Taomi Network Technology Co., Ltd. and the company's account was frozen at nearly 10 million yuan, making with which the company's cash flow fell.

According to the China Judicial Network Network, the Shanghai Intermediate People's Court No. 1 issued a civil court ruling in March this year on the case of Shanghai Taomi Network Technology Co., Ltd. Vs. Wang Haibing (original investor of Liyou Education). Since November 2017, Liyou Education has involved several lawsuits.

The reporter contacted the Shanghai Department of Education about this incident and, to date, no response was received. The Shanghai Municipal Commission of Education has previously stated that it will improve the processing mechanism of various types of off-campus training institutions, and will improve and promote the joint application of the law in accordance with existing violations of laws and regulations.

Similar incidents have occurred many times in recent years. In August of this year, the Shanghai Lezhi Network Technology Co., Ltd. sent emails to trainees and staff to report bankruptcy and discontinue teaching, but the company did not give a clear answer to the salary of employees and student tuition In March 2017, online learning institutions were small. Ma Chuhe announced that he had closed to enter the settlement stage.The settlement expenses were used to pay debts and salaries of employees.In September 2016, Beijing Global TOEIC English suddenly closed, and hundreds of students and parents took the road of protection of rights …

Unqualified, plus "advanced education", the prepaid tuition rate has been diverted

According to iResearch data, in recent years, the online education market in China has grown at an annual rate of about 20%, and by 2019 will exceed 260 billion yuan. However, the "missing reproduction" of the organization exposed the hidden risks behind the intense heat of the market. Among them, pre-sale recharging, installment payment, lack of qualifications and other issues are particularly common.

– The prepaid tuition fee has been used for other purposes. Many online education platforms have trained a large number of telemarketing operators to spare no effort to promote courses and require students to recharge their expenses. Many parents report that institutions generally require a year or even three years of tuition, and some pre-packaged in equity management products with funding functions, saying that the more pre-paid, the more interest you can get. Interest to deduct tips. In recent years, there have been many incidents in which training institutions have transferred prepaid tuition to other countries and caused the capital chain to fall.

– The installments make repayment difficult. Parents with rational educational rights told reporters that in terms of monthly payment methods, some parents pay full payment through WeChat and Alipay, and more people pay installments through Baidu, Fusheng, China Merchants Bank, China Construction Bank and other lending platforms. In the process, there is a lack of review of educational institutions and business qualifications. Once problems arise, consumers are not only difficult to repay but also face credit risk.

– The lack of qualifications to run a school and the enthusiasm for "pre-teaching". Shanghai Liyou Education's business information shows that the scope of its business includes technology development, technical consulting and e-commerce in the areas of educational technology and IT, there is no qualification for education and training. Many education and training industry experts have revealed that the current lack of school qualifications for online education companies across the country is more common than that of offline training institutions. Mainly due to the fact that there is no special legal basis for online education companies to apply for school qualifications, online institutions that perform light assets are almost impossible to meet the requirements of school facilities, teaching equipment and other conditions difficult times.

In addition, Wu Zunmin, a professor in the Department of Education at East Normal University of China, said that the educational administration department strictly prohibits off-campus training institutions from conducting advanced and high-level subjects and subject extension training, but online training has become a "lost fish" and many institutions have turned to the network. Early speeches to avoid strict supervision under the line.

Establish a comprehensive supervisory system and implement special account management for funds

Experts and industry experts said that, under the backdrop of the continued development of the Internet and mobile payments and the growing diversity of people's learning methods, online education and training are "only needed", but they can not. to develop barbarically.

On November 26 of this year, the Ministry of Education and other three departments jointly issued the "Notice on the improvement of various mechanisms of work for the specialization of correction and reform of off-campus training institutions", stating that it is necessary to effectively improve the entry and follow the policies of management of institutions of training offline to standardize simultaneously the education online. Training institution. The name, training content, enrollment goals, schedule and class time of the disciplinary training courses conducted by the online training institutions should be filed in the provincial administrative administrative department of the institution's home.

Xiong Bingqi, vice president of the 21st Century Education Institute, said the premise of completion is that online training institutions must have legal qualifications. It is therefore necessary to accelerate the formulation of special regulations and regulations for education on the Internet and to establish a comprehensive system of supervision, from access to qualification, the education process to post-event supervision.

Online education does not have a location and teachers and students are located in different places, which are quite different from traditional formats. Zhang Liming, a member of the Shanghai Municipal Political Consultative Conference and an Internet education professional, put forward a proposal to emphasize that regulations and regulations on which educational authorities originally set up, approve and manage traditional training institutions are not applicable Internet education institutions.

Wu Zunmin believes that the online education industry should set the limit, focusing on solving the three major problems of legal compliance education, improving the quality of curriculum and teaching staff of high quality, but government supervision does not should be cross-cutting and a stealth management model can be adopted to promote the healthy development of this new educational industry.

In response to the protection of consumer property rights, Zeng Jie, a lawyer for the Guangdong Guangqiang Law Firm's financial crime defense, believes that, according to the "Opinions on the Development of Off-Campus Training Institutions" of the General Secretariat of the Council of State, "time is not allowed for more than three months. The "cost" provisions present the same clear requirements for online training institutions, regulatory authorities should also actively explore the establishment of special account management, risk assurance system, etc. to improve the cost of violations corporations.

Xinhua News Agency, Shanghai, December 9: There are no qualifications to administer schools, tuition fees have been diverted and are interested in "advanced teaching" – some online teaching institutions

Xinhua News Agency reporter Wu Zhendong, Sang Wei, He Xinrong


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