Fortunately Microsoft reports that the bug has been fixed.
This morning reports began to appear of some Xbox One players who were having problems with their consoles, specifically they indicated that when turning it on they were with a black screen instead of the interface.
And even though they still hear the sounds of the menu, the issue caused concern in those affected who thought it was a hardware problem.
@XboxSupport What is happening with my Xbox? I tried all methods of catching problems and hard reset etc, but nothing is working and I'm stuck with the black screen? Anyone else getting this problem? #Xbox one pic.twitter.com/L9TfXpdxlS
– Tom Pike (@ TomPike21) January 30, 2019
#Xbox Living is down. You are making screens in some cases. For example, all my stuff is loaded as black screen and only gives the options below: pic.twitter.com/do9dNpYPG4
– Louie Noon (@louie_noone) January 30, 2019
Fortunately for all of them, later the Xbox support page on Twitter confirmed that the black screen error was the software and that it was due to problems with Xbox Live, noting that their teams were working to resolve the situation.
Our teams have identified the cause of our previous problems and continue to address them now. Thanks for your patience, we'll update again when we hear of other changes.
– Xbox Support (@XboxSupport) January 30, 2019
And after a few hours of perplexity, the company finally announced that it had found the solution with the following message:
Problems related to Xbox One console startup, login, update errors, and our status page have already been resolved. Thank you for staying with us while our teams corrected the errors and enjoyed the reports. As always, we are here and we are listening to them.
Issues related to Xbox One console startup, login, title update errors, and our status page have been resolved. Thanks for staying with us as our teams addressed these issues and thanked the reports. As always, we are here and listening.
– Xbox Support (@XboxSupport) January 30, 2019
That said, if for some reason you still have issues with your console, it's best to contact support to find a solution.
In related news, Microsoft has already announced games with Gold games for February, which include Bloodstained: Curse of the Moon and Super Bomberman R.
