The 23rd Civil Court of Santiago declared admissible the lawsuit filed by the Organization of Consumers and Users of Chile (Odecu) against Apple for practices that reduce the life of these smartphones.
The situation is comparable to that already denounced by consumer groups in Europe and North America. The lawsuit is directed against Apple Chile, MacOnline and Reifschneider, where the purpose of the case is to "protect the collective interest" of those who bought iPhones between 2014 and 2017. The models affected by this practice would be the iPhone 5C, 6, 6 Plus . , 6S, 6S Plus, 7 and 7 Plus, in addition to the SE model.
Odecu requested in its lawsuit that Apple indemnify with $ 126,000 pesos for each user in Chile who has an iPhone and who has been affected by the programmed obsolescence. In addition to repairing or repurchasing your devices.
Attorney Sebastián Reyes, who heads the lawsuit, explained that "we asked the court to repair all the iPhones indicated in the lawsuit and that they had problems of deceleration."
Regarding a possible financial compensation, Reyes commented that "if it can not be repaired or the repair is expensive, we ask the court to order compensation for the consumers that consists in the repurchase of the handsets by the market value that they have.
Reyes added that "we are asking for another compensation for the loss of time that the consumers had due to the deceleration of the device, which is equivalent to 126 thousand pesos."
According to Odecu, several iPhones' models performed poorly, suffering from nuisance or slower functioning. The latter was due to the fact that the operating systems of the device were updated with software patches transmitted remotely by Apple for the internet and aimed, among other things, to "drown" the operation of the processor and delay the equipment before the latest model. "
The apple company's operation, according to Odecu, "was never informed to users of such equipment and, on the contrary, was deliberately decided and executed by the Apple manufacturer."
Through Justice, information was requested from State institutions, such as the Subsecretariat of Telecommunications and the National Customs Service, as well as the operators Entel, Movistar, Claro, WOM and VTR.