Deputy Jorge Duran warned the community about the existence of "liars" or illegal signs that many shopping malls place and that prevent the exchange of gifts.
After Christmas, shopping malls are full of customers who demand changes or returns of their products. Consumers often encounter problems making changes. Situation that Duran intends to reverse, requiring users the right to legal guarantee.
"With or without the change ticket, the bill is the means of exercising the 3-month legal guarantee against the defective or non-compliant product. The Act establishes a 3-month legal guarantee that includes three options: , the repair or the return of what was paid in the choice of the consumer, "said the deputy.
For this, consumers can go directly to the company that sold the product, presenting the invoice, invoice or other means that prove the purchase. "The posters or stamps on the banknotes where they indicate they do not respond to changes or refunds are not valid," such as:
"Once tested, no change is allowed."
"Changes are made on days xx between 3 and 5"
"This product has no changes"
"For changes, go to the address …"
So the deputy said that "companies should address changes in the same place where you buy and at the same time."
As for the Outlet, these are governed by the same law. The company can not argue that the product has been completed. This should require the manufacturer or simply operate with one of three possibilities; change, repair or return what was paid.
Let us not forget that consumer rights are determined by Law No. 19,496, on the protection of consumer rights. That in December 2011, Sernac's powers in financial matters were extended with Law 20,555 and, as of September 2018, with Law 21,081, Sernac improved its operation.