In the last six months,Wing Sum Tang fought against Virgin Mobile for $ 2,400 in wireless tariffs that it never accrued. In fact, she was never a customer of Virgin, a wireless service provider owned by Bell.
But someone opened an account in the name "Wing Tang," and Virgin attacked Tang when charges were not paid.
From the outset, Tang, a physician from the Toronto area, says he is a victim of identity theft. Although she filed a police report and provided Virgin documents to prove her innocence, Bell's subsidiary continued to demand its money. Tang said that Virgin even sent a collection agency behind her.
"They're trying to make the victim pay," she said.. "A typical case of a large company that does not care."
After CBC News contacted Bell this week, the telecommunications company offered an apology to Tang. Bell said she now has concluded that she is not responsible for the allegations and that this appears to be a case of "misidentification" in a fraud case.
Tang says she's relieved, but she's still pissed at the time she spent trying to clear her name.
"I definitely can not get it back," she said. "Six months of my life and all the comings and goings I had to go through, all the charges suggesting that I'm lying. "
"I was in disbelief"
The Tang saga began in early October, when it received a letter from Virgin stating that a $ 148 fee had been paid into his account.
She contacted Virgin Mobile's fraud department and provided evidence that she was not behind the account. This included documents showing that she has a wireless plan with Rogers and that the personal information that Virgin had for her was wrong.
Tang said he also told Virgin about an incident in July she believes is related. In this case, someone opened an account on Freedom Mobile using their name and accumulated a large account. Within three weeks, Freedom determined that the account was fraudulent and that she was not responsible for the charges.
After his conversation with Virgin, Tang waited for news about his current case. Instead, about three weeks later, she received another letter, this time demanding a payment of $ 2,400. Virgin said that if she did not pay "immediately," her account would be sent to a collection agency.
"I was disbelieving and obviously very upset," Tang said. "I did not hear back [from Virgin] and then I just got a giant account. "
Tang said that she called Virgin and learned that the fraud department determined that no fraud had occurred and that the charges she faced were valid.
"That was their conclusion, and it did not matter what I had to say to them," she said. "It looks like they're more interested in getting their money back."
Tang turned to the Toronto police, who are still investigating his case. She also filed a complaint with the Complaints Commission for Telecommunications Services-Television (CCTS), an industry group that governs consumer telecommunication disputes.
According to documents submitted, Virgin told the CCTS that the matter had been "settled" – with Tang still owing $ 2,400.
Virgin Mobile [is] persist and persist and persist despite all the measures I have taken, "she said.
Frustrated by the situation, her husband Ravi Khindri sent a complaint to Virgin's executive office last week. He condemned the wireless service provider for having dealt with the case and insisted on canceling the charges. Virgin refused.
"There have been many sleepless nights," said Khindri, also a family doctor in Toronto. "We just want to move on with our life, take it away."
& # 39; 2 people with similar names & # 39;
Bell said he now knows enough about the wireless bill in question to exonerate Tang.
"We had the opportunity to continue our investigation into this very complicated case," said spokeswoman Jacqueline Michelis in an email to CBC News.
She said the account was created in August 2017 by a "Wing Tang" and that there was no indication of fraudulent activity until last September, when large accusations were made for international calls and the phone bill was not paid.
Michelis said that Bell now realizes that he was targeting the wrong person.
"Our fraud team has deepened its investigation into new scenarios of signature fraud and what appears to be a case of misidentification involving two people with similar names."
She said the investigation will continue.