The rating is supposed to be due to unanswered complaints.
By Colin Stevens
Epic Games, known for developing the highly popular Fortnite, received an "F" rating from the Better Business Bureau, though rating may not be an accurate reflection of Epic customer service.
The BBB allegedly granted the rating due to unanswered customer complaints, stating that 279 complaints were filed against the company, but 247 were unanswered – 271 complaints were filed only last year. Most complaints have to do with customer service and issuance of reimbursements.
One claimant states that "Epic Games did not protect customer safety, resulting in multiple unauthorized charges on my account and on my partner's account." Another says, "There is no appropriate phone number or email response time to return my unauthorized charge of $ 160. No one will respond and I feel cheated."
It is important to note, however, that Epic Games is not accredited by BBB, which means that Epic did not pay BBB an accreditation fee. A private organization, the BBB was accused in the past of selling good ratings to companies that pay for accreditation.
Reported in a 20/20 segment over the BBB in 2010, Los Angeles business owners allegedly paid $ 425 to the BBB for accreditation and received an A-grade for a nonexistent company purportedly named after a terrorist group. However, later that same year, the BBB announced that it had changed its policies to no longer give additional points to the companies, simply because they are accredited.
Per Kotaku, a spokesman for Epic Games, said he handled complaints on his BBB page, though the company simply did so through its own channels of communication. "Epic Games is not affiliated with the Better Business Bureau and redirected all complaints made by the BBB player to our Player Support team," the spokesman said.
For other game developers responding to fan complaints, read about Bethesda responding to complaints about Fallout 76 and Insomniac Games' hilarious response to fans who complained about the size of the puddles on Marvel's Spider-Man.
Colin Stevens is a news writer for IGN. Follow him on Twitter.