Netflix customers have asked to be aware of "high quality"


The coup was detected by MailGuard, an e-mail security service that detects abnormalities in e-mail messages and prevents fraudulent e-mail from reaching customers' inboxes.

People could easily go through the whole process without realizing they were cheated, said Craig McDonald, CEO of MailGuard, who described the scam as "very well executed with high-quality graphics in the e-mail message and phishing page.

The screenshot of a Netflix e-mail phishing scheme was resumed in January 2019.

The screenshot of a Netflix e-mail phishing scheme was resumed in January 2019.

"It's easy to imagine that this could fool many unsuspecting people."

Although the coup is well executed, McDonald said that this is not necessarily uncommon – and not the first blow to Netflix users in the last month.

A similar scam targeting Netflix customers with the claim that their account was "suspended" due to issues with their billing information was detected by MailGuard's email filters in December.

The Sydney Morning Herald He approached Netflix to comment.

A screenshot of another Netflix hit detected in December.

A screenshot of another Netflix hit detected in December.

Phishing scams are the most common frauds reported to ACCC's Scamwatch, which received more than 20 reports of fraudulent emails related to Netflix in January so far.

"We often detect similar e-mail scams that are nearly perfect clones of email templates from other reputed organizations," said McDonald.

"By targeting popular brands, recipients are more likely to have a relationship with the company being represented, which is an instantaneous step on the door."

The increasing sophistication of such email scams requires a high level of vigilance from e-mail users and organizations, he said.

"Prevention has become critical to anyone who is dealing with cybercrime, and organizations must implement multi-tiered defense to help minimize the risks associated with cyber-security attacks."

As for individuals, the following red flags can help identify and avoid being sucked into a possible fraud e-mail:

  • Generic greetings, such as "Dear Customer"
  • A sense of urgency: "Make sure your invoice is paid on the due date to avoid unnecessary fees"
  • Poor grammar or misuse of punctuation and poor quality or distorted graphics
  • An instruction to click a link to perform an action
  • Shady delivery addresses that do not match the URL of the actual business domain
  • When in doubt, enter the web address (URL) directly into your browser instead of clicking the link or, better yet, call the company.
  • If you identified a fraud e-mail, report it to Scamwatch

Jenny Noyes is a journalist for the Sydney Morning Herald. She was once a writer and editor of the Daily Life.

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